Diagnosis services

Our team of consultants will work closely with you to establish a clear picture of where you are now and where you need to get to using a number of different tools:

Competency frameworks

Competency frameworks underpin the overall approach to talent identification and development for many organisations. Our consultants are experts at working with existing frameworks to tailor them for new roles and designing new frameworks from scratch. The framework should act as a development ladder for all staff to develop their careers.

Equality Impact Assessment (EqIA)

Capita leads the way amongst the private sector in terms of EqIA. With our dedicated diversity team we deliver a full EqIA to ensure that all your people assessment and development systems are operating with diversity at their heart.

Job analysis & Role profiling

Capita uses an evidence based approach to collect information about the duties, responsibilities, necessary skills, outcomes, and work environment of a particular job. We are experienced in the delivery of all the latest methods of job analysis to generate an expert profile for any role.

Needs analysis

This analysis looks at the human resource in any level or unit of your organisation. Our approach focuses on tasks, goals, experience levels and the outcomes you require from a particular team, unit, process or system. It defines the information and the development that is needed to ensure individuals are empowered to deliver the right results.

Organisational design

Effective organisational design successfully combines formal processes, roles, tools and individuals. This is supported by our evidence based approach and integrates your people, information, structure and technology. Our goal is to match the form of your organisation to your strategy, whilst empowering individuals to operate at their most efficient level.

Succession planning

All organisations need to be able to find people with the right skills to fill key leadership roles. Capita works in partnership with you to ensure all talent identification and development processes work seamlessly with your succession management planning. Our approach enables you to take charge and manage this vital process during a period of constant change and challenge.

Validation study

In increasingly litigious environments it is vital that any organisation can ensure that all its selection and talent identification processes can stand up to the highest level of scrutiny. Our business psychologists can validate all your processes scientifically to ensure protection from challenge and to highlight any improvements that can be made.

Work force analysis

Capita uses a wide variety of methodologies to evaluate talent, engagement and motivation at any level across your organisation. Our consultative approach enables you to measure the pulse of your workforce and direct your HR strategy on the basis of accurate analytics.

Find out more

Find out more about our Diagnosis programmes... More about Capita... Browse our latest case studies...

What next?

Our partnership approach means we will work with you from the outset to deliver the right solution: