360° Feedback

360 degree feedback is a process in which employees receive confidential, anonymous feedback from the people who work around them. This typically includes the employee's manager, peers, and direct reports. Participants complete an anonymous online feedback form which covers a broad range of workplace skills and competencies.

Companies can use 360 as a development tool and a performance appraisal tool. It helps the individual get a better understanding of their strengths and weaknesses.

When it comes to considering the key benefits of incorporating 360 degree feedback it’s important to consider how it can benefit individuals, teams and the wider organisation.

Feedback from our clients has suggested the following effects:

• Using 360 holds up a mirror to individuals, challenging each with a comparison of intentions and the impact experienced by others.
• Exploring the ‘organisational shadows’. This is about making the un-discussable, discussable.
• Consolidating perceptions of behaviour and performance that can otherwise be difficult to articulate.
• Breakaway from the familiar topics of feedback, e.g. interpersonal style, and focus on wider business areas, e.g. financial awareness.
• Improves self-insight of the behaviours needed to improve personal, team and organisational performance.
• Provides an opportunity to also monitor the level of organisational engagement, e.g. belief that espoused values are lived.

How can 360 degree feedback help other organisational interventions?

360 best practice guidelines state that as a tool, 360 degree feedback sits alongside a number of other processes used in organisations to harness the potential of individuals.

How 360° helps other intervantions...

Building a business case for 360° feedback

A study conducted by the CIPD has shown that a conservative estimate for return on investment (ROI) for effective 360 degree feedback programmes is between 5 and 10% in terms of performance.

How to build a case for 360 degree feedback...

How much will it cost?

Our approach means that we tailor the 360° solution to fit your requirements, cost effectively.

Find out more about costs